Return policy

At Lux - Boutique photo printing, we strive to ensure that all products meet your expectations and quality standards. Due to the nature of our printing services, we have a no return policy, except in certain circumstances outlined below.

1. Custom Printed Products
Custom Orders: All custom printed products are final sale and cannot be returned or exchanged. Once a custom order is approved and processed, we are unable to accept returns due to the personalized nature of these items.

2. Exceptions
We will consider exceptions to our no return policy under the following circumstances:

Defective Products: If a product is found to be defective due to a manufacturing error, we will replace it or issue a refund. Please contact us within 7 days of receipt with details and photographs of the defect.
Damage in Transit: If your product is damaged during shipping, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or refund once the damage is verified.

3. Reporting Issues
Contact Us: If you believe your situation qualifies for an exception to our no return policy, please reach out to our customer service team at info@luxphotoprints.co.nz
Documentation:Provide your order number, a description of the issue, and any supporting photographs. Our team will review the information and respond promptly with a resolution.

4. Order Cancellations
Cancellation Policy: Cancellations may incur charges or be non-refundable, depending on the production stage.

5. Customer Satisfaction
We are committed to ensuring your satisfaction. While we maintain a no return policy, we encourage you to reach out to us with any concerns or issues you may encounter, and we will do our best to address them promptly.

6. Contact Information
For any questions or concerns regarding our no return policy, please contact our customer service team at
info@luxphotoprints.co.nz